Legal
PRIVACY POLICY
Yugo Technologies, Inc. (“Yugo,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website, mobile applications, transportation services, customer support services, and other products and services.
This Privacy Policy explains the types of information we may collect, how we use and protect that information, when information may be disclosed, and the choices available to you.
We may collect information that you provide directly to Yugo, including:
Name
Email address
Mobile phone number
Pickup and drop-off locations
Ride and reservation information
Account information
Payment and billing information
Communications with Yugo Support
Communication and SMS preferences
Information you voluntarily provide while using our services
We may also collect certain technical and usage information when you access our website or application, including device information, browser type, IP address, operating system, and information about how you interact with our services.
Yugo may use personal information to:
Create and maintain your account;
Process and manage ride requests;
Coordinate transportation services;
Communicate ride confirmations, reminders, driver information, and trip updates;
Process payments and provide receipts;
Respond to customer service and support requests;
Send account, authentication, and security notifications;
Prevent fraud and protect the security of our services;
Improve our website, application, services, and customer experience;
Comply with applicable legal and regulatory requirements; and
Send marketing or promotional communications when you have separately consented to receive them.
When you voluntarily provide your mobile phone number and consent to receive text messages, Yugo Technologies may send SMS or MMS messages related to your account and the services you request.
Messages may include ride confirmations, ride reminders, driver assignments, driver arrival notifications, trip updates, account notifications, customer support communications, verification codes, and security alerts.
Where offered, you may separately choose to receive promotional or marketing text messages from Yugo Technologies.
Message frequency varies based on your account activity and requested services. Message and data rates may apply.
You may opt out of text messages at any time by replying STOP to a message. You may reply HELP for assistance.
Consent to receive marketing or promotional text messages is not a condition of purchasing or using Yugo Technologies' services.
Yugo Technologies does not sell, rent, or share your mobile phone number, SMS opt-in information, or SMS consent with third parties, affiliates, or lead generators for their marketing or promotional purposes.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Text messaging originator opt-in data and consent are excluded from any other data-sharing provisions described in this Privacy Policy and will not be shared with third parties or affiliates for marketing or promotional purposes.
We may disclose information, including mobile information where necessary, to service providers that assist us in operating our messaging program, such as telecommunications carriers, messaging platform providers, and vendors involved in delivering text messages. Such information may be used only as necessary to provide those services on our behalf and not for independent marketing or promotional purposes.
Your consent to receive SMS or MMS messages from Yugo Technologies applies specifically to communications from Yugo Technologies and is not transferred to another business for that business's independent marketing purposes.
Yugo may share personal information when reasonably necessary to provide the services you request. This may include sharing appropriate ride-related information with drivers, transportation providers, payment processors, technology providers, customer-support providers, and other service providers performing services on our behalf.
We may also disclose information when required by law, regulation, court order, subpoena, governmental request, or when reasonably necessary to protect the rights, property, security, or safety of Yugo, our users, drivers, or others.
We may disclose information in connection with a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, subject to applicable law.
Regardless of the provisions above, mobile phone numbers, SMS opt-in information, and SMS consent will not be sold or shared with third parties or affiliates for their marketing or promotional purposes.
Payment information may be processed by third-party payment service providers. Yugo may retain information necessary to maintain transaction records, provide receipts, address billing questions, prevent fraud, and comply with applicable legal requirements.
Third-party payment providers process information according to their own privacy and security practices.
Yugo takes reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, disclosure, alteration, misuse, or destruction.
However, no internet transmission, electronic communication, or data-storage system can be guaranteed to be completely secure.
We may retain personal information for as long as reasonably necessary to provide our services, maintain business and transaction records, resolve disputes, enforce agreements, prevent fraud, and comply with applicable legal and regulatory requirements.
When information is no longer reasonably necessary for these purposes, we may delete or anonymize it in accordance with our retention practices and applicable law.
Depending on your location and applicable law, you may have rights regarding your personal information, including the ability to request access to, correction of, or deletion of certain information.
You may also update certain account or communication preferences through your Yugo account or by contacting Yugo Technologies.
For SMS communications, reply STOP to opt out and HELP for assistance.
Opting out of SMS communications does not prevent Yugo from communicating with you through other methods when necessary to provide services you request, where permitted by law.
Yugo may use cookies and similar technologies to operate our website, remember preferences, understand website usage, improve our services, and maintain security.
Your browser may allow you to block or delete cookies. Certain website features may not function properly if cookies are disabled.
Yugo's services are not intended to collect personal information directly from children in violation of applicable law. If we become aware that personal information has been collected from a child in a manner inconsistent with applicable law, we may take reasonable steps to delete the information.
Our website or services may contain links to websites or services operated by third parties. Yugo is not responsible for the privacy practices, security, or content of third-party websites or services.
We encourage users to review the privacy policies of third-party services before providing personal information to them.
Yugo may update this Privacy Policy periodically to reflect changes to our services, business practices, legal requirements, or privacy practices.
When we make changes, we will update the “Last Updated” date at the top of this policy. Material changes may be communicated through our website, application, or other appropriate means.
If you have questions about this Privacy Policy, your personal information, or Yugo's privacy practices, please contact Yugo Technologies through the customer support contact information provided on our website.